Terms and Conditions

Methods of Payment
Payment can be made by credit card via Stripe

Delivery timescales
Most digital products to customers outside of the EU will be delivered automatically via email. Most orders will be delivered instantly. Digital products to customers within the EU will receive a manual email. Where a manual email is used we aim to deliver within 3 working days.

Refunds and Cancellations
If you wish to request a refund you must email helen@doremiconnect.co.uk within 14 days of your purchase. If your product, course or event is over £42 you will receive a refund for any sessions paid for but not scheduled prior to the cancellation, or for any products not dispatched. No refunds are available for items of any value already dispatched or for products, courses or events that are available instantly. If you are unhappy with your purchase then please contact us.

Studio Licensed Digital Products
Some products have a studio license. You are permitted to use these products with your own students but may not share with other teachers in your studio or elsewhere. You are permitted to print copies for your students but you may not distribute them electronically. You are not permitted to sell or re-sell the products electronically, nor as printed products. You may charge your students a printing fee.

Doremi Connect as an Agency
Some courses are delivered by named tutors (Principals). Doremi Connect acts as an agent for each Principal and a proportion of the cost of the course includes an agent service charge. Your contact details will be passed to the Principal for essential course communication.

Privacy Policy
To read our latest Privacy Notice please visit https://doremiconnect.co.uk/privacy-policy/

Doremi Connect reserves the right to make changes to our website, our policies and these Terms and Conditions at any time.

Supplier: Helen Russell
Address: 15 Mabbs Close, Worcester WR4 0SY

Updated 11/04/2021