Methods of Payment Payment can be made by credit card via Stripe
Delivery timescales Most digital products to customers outside of the EU will be delivered automatically via email. Most orders will be delivered instantly. Digital products to customers within the EU will receive a manual email. Where a manual email is used we aim to deliver within 3 working days.
Refunds and Cancellations If you wish to request a refund you must email firstname.lastname@example.org within 14 days of your purchase. If your product, course or event is over £42 you will receive a refund for any sessions paid for but not scheduled prior to the cancellation, or for any products not dispatched. No refunds are available for items of any value already dispatched or for products, courses or events that are available instantly. If you are unhappy with your purchase then please contact us.
Studio Licensed Digital Products Some products have a studio license. You are permitted to use these products with your own students but may not share with other teachers in your studio or elsewhere. You are permitted to print copies for your students but you may not distribute them electronically. You are not permitted to sell or re-sell the products electronically, nor as printed products. You may charge your students a printing fee.
Doremi Connect as an Agency Some courses are delivered by named tutors (Principals). Doremi Connect acts as an agent for each Principal and a proportion of the cost of the course includes an agent service charge. Your contact details will be passed to the Principal for essential course communication.
Our website address is: http://doremiconnect.co.uk.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.